Shipping & Delivery

We make our best efforts to deliver each item in your order as soon as possible. Estimated delivery time varies with product and generally delivery time is between 10-15 days. We strive to deliver products purchased from us in excellent condition and in the fastest time possible. If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount. Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders. To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

Cancellation Policy

Generally Cancellation will not be accepted. You can put in a request, cancellation can be accepted if genuinely you have received a damaged product.

Return & Exchange Policy

Generally Return of products will not be accepted. We can exchange the product if you have genuinely received a damaged product. 1. If you have any problems defects, damaged products, we'll be happy to exchange the product. Please Email the images of the damaged products within 24 hours of receipt, later than that the request shall not be accepted. You can initiate the returns by contacting us. The exchange timeline depends upon the location and will be informed to you when you raise a exchange request. Maximum timeline for exchange period is 15 days, also the reverse shipping shall be taken care by you. 2. Please note that limited period offers which run for a specific period or product specific discounts may not be available by the time you return the order.

Tracking your Order

We will provide you with the consignment number from our logistics partner. You can track your shipment from their website.

Privacy Policy

This Privacy Policy describes the information that we collect through our website and how we use that information. The term Miniverse Store, ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website. INFORMATION COLLECTION: We will not collect any personal information from you except when specifically and knowingly provided by you. Examples of such information are: name, shipping address, phone number, email address and credit card information. Examples of ways in which we may collect such information include the following: Ordering: If you purchase our products or services, we request certain personally identifiable information from you on our order form. This includes contact information such as your name, email address, and shipping address, as well as financial information such as a credit card number and its expiration date. We use the personally identifiable information that we collect for billing purposes and to fill your orders. If we have trouble processing an order, we also will use this information to contact you. Email Addresses: If you contact us by email through our website, we may keep a record of your contact information and correspondence. In any event, we reserve the right to use your email address and any other personally identifiable information that you provide to us to respond to you and to send you marketing materials for our own products and services. We will not share your information with outside parties who wish to market other products and services to you. Cookies: Like most websites, our website may incorporate “pixel tags”, “web beacons”, or similar tracking technologies and “cookies” that allow us to track the actions of visitors of our website. Pixel tags and cookies are used to collect non-personally identifiable information, such as the name of your internet service provider, the IP address of the computer you are using, the type of browser software and operating system that you use, the date and time you access our website, the website address, if any, from which you linked directly to our website, the website address, if any, to which you travel from our website, your home page customization preferences and other similar traffic-related information. We may aggregate your information with similar data collected from other visitors to help us improve our website and the products, services, applications, content and features that we provide through our website. We do not use non-personally identifiable information in any way to create or maintain a personal profile of you or collect personally identifiable information from you. If at any time you would like to change your personally identifiable information, or if you no longer wish to receive materials from us or would like your personal information removed from our database, please contact us at "miniverse.help@gmail.com" . Alternatively, if you receive materials from us by email you can make use of the “opt out” provision in our communications so that we know that you no longer wish to receive any materials from us. INFORMATION USE We do not sell or rent information about our customers and all information provided to Miniverse Store remains absolutely confidential, except that: We will use your personal information to communicate with you about your orders and deliveries. We may be required to disclose such information in response to subpoenas, court orders, requests from law-enforcement officials, or if we are otherwise required to disclose information by law. POLICY CHANGES We may change our Privacy Policy from time-to-time. We encourage you to refer to this Privacy Policy on an ongoing basis so that you understand our current Privacy Policy. OUR WEBSITE MAY CONTAIN LINKS TO OTHER WEBSITES Please be aware that we are not and cannot be responsible for the privacy practices of any websites that you access through our website and that this Privacy Policy applies solely to the information which we collect through our website. We encourage you to ensure that you read the privacy statements of all the destination websites that you visit.